Remote Technical Writer

Summary

Join our fast-paced, creative, and collaborative environment as a Technical Writer to contribute to the overall education of internal and external customers by developing technical and user guides. The ideal candidate will have proficiency in writing and editing technical documents, experience with Help authoring tools, and excellent communication skills.

Requirements

• Proficient in Help authoring tools (MadCap Flare, RoboHelp, ClickHelp, etc.)
• Proficient in standard Windows-based applications (Word, PowerPoint, Excel)
• Experience with source control solutions (MadCap Central, Perforce, SourceSafe)
• Experience with collaboration software (Confluence by Atlassian)
• Proficient in screen-capture technology (SnagIt, MadCap Capture, Snipping Tool)
• Experience with a flowcharts or diagrams tool (Lucidchart, Visio)
• Bachelor’s Degree in a related discipline, or combination of education and equivalent work experience
• 3+ years related experience performing technical writing/editing
• Excellent writing, editing, and communication skills
• Excellent interviewing skills
• Customer-driven attitude and demeanor
• Proficiency and knowledge of working with various types of systems and system interfaces
• Ability to quickly synthesize new technology and present it in a simple, meaningful manner
• Strong organizational and project management skills
• Able to work in a team environment with all levels of personnel

Responsibilities

• Exhibits proficiency in writing and/or editing technical documents, user instructions, data flow diagrams, proposals, and release communications
• Plans, develops, organizes, writes, and edits content for online Help, product guides, job aids, implementation guides, release notes, and web content for internal and external customers
• Researches and gathers technical and background information for inclusion in product documentation
• Participates in product development and reviews to ensure GHX software products are easy to use
• Conducts needs analysis with internal stakeholders to identify teams’ needs
• Works with technical staff to develop documentation requirements
• Supports translation process for education deliverables, as requested
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts

Preferred Qualifications

• ECommerce or web-based application experience
• Healthcare industry, supply chain, or purchasing experience
• Language translation knowledge (for example, English to German)

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave