Technical Writer

Summary

Join INSTANDA as a Technical Writer for a 12-month fixed-term contract with potential for permanency. You will create clear and concise technical documentation for INSTANDA's platform, collaborating with various teams. The role is primarily remote, based in the UK, with some travel to the London office. Responsibilities include content creation, documentation strategy, collaboration, simplifying complex information, and working within Agile methodologies. The ideal candidate possesses 2-3 years of experience in technical writing (preferably in software), familiarity with no-code/low-code platforms, and proficiency with documentation tools. INSTANDA offers a competitive salary, generous holiday allowance, a dynamic day per month, remote work options, life insurance, income protection, a company pension scheme, a discretionary bonus scheme, a wellness allowance, and a learning and development allowance.

Requirements

• 2-3 years’ experience in a technical writing role, preferably in a software company
• Platform knowledge – familiarity with no code/low code platforms. Understanding of the software development lifecycle
• Proficiency with documentation tools like Confluence, Jira and Freshdesk
• Strong communication and collaboration skills: collaborating with multiple teams and explaining complex concepts in simple terms various sources
• Excellent written and spoken English
• Self -starter, who can manage their own workload
• Self-management and prioritisation skills
• Strong research and analytical skills
• Attention to detail ensuring technical accuracy in all documentation
• Adaptability to rapidly changing features and time frames
• Curiosity
• Willingness to learn and innovate

Responsibilities

• Write clear and concise, well-organized, and consistent technical content from scratch, ensuring clarity and usability for a diverse audience. This includes customer-facing release notes creation with various degrees of details as well as creating end-to-end product documentation
• Proactively identify needs and gaps for documentation regularly. Establish feedback loops and collaborate with stakeholders to prioritize, plan and complete updates
• Partner with multiple teams (engineering, testing, product owners, client delivery and training) to gather technical information, ensure accuracy, and align content with project goals and timelines
• Translate complex technologies and processes into plain English, ensuring accessibility for both technical and non-technical users
• Work within Agile and Scrum development methodologies to align documentation with iterative project workflows

Benefits

• Competitive salary
• Generous 28 days holiday allowance, in addition to public holidays
• For every year of service you complete, we’ll give you an additional days holiday (max. 5 days)
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin
• Remote & Hybrid approach varying with the nature of your role
• Life cover; income protection and participation in the company pension scheme
• All employees are included in the company discretionary bonus scheme
• ��100 per month to put towards wellness activities
• Annual learning & development allowance of £1,250 and free access to LinkedIn learning and Microsoft ESI learning platforms