interface.ai is hiring a
Technical Writer, Remote - Worldwide
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Technical Writer
🏢 interface.ai
💵 ~$67k-$87k
📍Worldwide
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Summary
The Technical Writer will create and maintain comprehensive documentation for Interface.ai's conversational AI products, collaborating with various teams to ensure accuracy and up-to-date information. This role requires a minimum of 3 years of experience as a Technical Content Writer in a technology-focused environment.
Requirements
- Bachelor’s degree in Technical Writing, Computer Science, Engineering, or a related field
- Proven experience as a Technical Writer, preferably in the software or technology industry
- Excellent written and verbal communication skills
- Strong attention to detail and ability to write in a clear, concise, and engaging manner
- Proficiency in using documentation tools
- Familiarity with version control systems (e.g., Git) and documentation platforms (e.g., Confluence)
- Ability to understand and explain complex technical concepts to both technical and non-technical audiences
Responsibilities
- Develop and maintain detailed documentation for all product flows and setups specific to each customer environment
- Collaborate with engineering, product management, and customer success teams to gather information and ensure accuracy in documentation
- Create user manuals, installation guides, API documentation, and other technical documents
- Ensure all documentation is up-to-date with the latest product features and updates
- Work closely with the engineering team to understand the technical aspects of our products and translate them into clear, concise documentation
- Assist in the development of templates and standards for technical documentation
- Conduct regular reviews and updates of documentation to ensure consistency and accuracy
- Provide documentation support during customer onboarding and implementation phases
- Continuously improve documentation processes and tools to enhance productivity and quality
Benefits
- Remote First Policy
- Comprehensive Insurance Policy
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