interface.ai is hiring a
Technical Writer, Remote - Worldwide

Summary

The Technical Writer will create and maintain comprehensive documentation for Interface.ai's conversational AI products, collaborating with various teams to ensure accuracy and up-to-date information. This role requires a minimum of 3 years of experience as a Technical Content Writer in a technology-focused environment.

Requirements

• Bachelor’s degree in Technical Writing, Computer Science, Engineering, or a related field
• Proven experience as a Technical Writer, preferably in the software or technology industry
• Excellent written and verbal communication skills
• Strong attention to detail and ability to write in a clear, concise, and engaging manner
• Proficiency in using documentation tools
• Familiarity with version control systems (e.g., Git) and documentation platforms (e.g., Confluence)
• Ability to understand and explain complex technical concepts to both technical and non-technical audiences

Responsibilities

• Develop and maintain detailed documentation for all product flows and setups specific to each customer environment
• Collaborate with engineering, product management, and customer success teams to gather information and ensure accuracy in documentation
• Create user manuals, installation guides, API documentation, and other technical documents
• Ensure all documentation is up-to-date with the latest product features and updates
• Work closely with the engineering team to understand the technical aspects of our products and translate them into clear, concise documentation
• Assist in the development of templates and standards for technical documentation
• Conduct regular reviews and updates of documentation to ensure consistency and accuracy
• Provide documentation support during customer onboarding and implementation phases
• Continuously improve documentation processes and tools to enhance productivity and quality

Benefits

• Remote First Policy
• Comprehensive Insurance Policy