Remote Technical Writer

Summary

Join our team as a Technical Writer and create and maintain product-related content for Studio, including support center articles, release notes, and more.

Requirements

• 1-3+ years experience creating documentation for a B2B SaaS company
• Strong drafting, copy editing, and proofreading expertise
• Keen attention to detail
• Able to translate complex technical concepts for both expert and non-expert audiences
• Able to manage projects and deadlines across a variety of teams and stakeholders

Responsibilities

• Draft, edit and publish support center articles for Movable Ink’s Studio product
• Work closely with Product Management on new product feature releases and create release notes to coincide with launch
• Maintain the content architecture of the support center
• Routinely monitor existing articles for accuracy and clarity
• Analyze and report on article viewership and engagement metrics
• Adhere to Movable Ink documentation standards, practices, and procedures

Preferred Qualifications

• Experience working in marketing technology or enterprise SaaS spaces
• Proficiency with Zendesk and Notion
• Able to develop informative material in a variety of formats, including graphics, animations, and videos
• Experience not only on the documentation side of a product, but also on interface copy
• Experience using analytics tools to measure content performance