Technical Writer

Summary

Join Pallon, a spin-off from ETH Zurich, and contribute to our mission of making cities more sustainable and resilient by creating and maintaining internal training documentation. As a Technical Writer, you will craft content for our bootcamp and knowledge platform, collaborating with product and technical teams to ensure the knowledge base remains current. You will help create a repository of self-help content, including how-to guides, troubleshooting manuals, FAQs, and video documentation. You will also create visuals, edit documents, and follow authoring processes to maintain consistency. This role requires experience in technical writing and content creation, working with SMEs, and familiarity with agile methodologies. Pallon offers a stimulating work environment, a supportive team, an ESOP, and unique offsite experiences.

Requirements

• Possess over 2 years of experience in technical writing or content creation
• Experience working with SMEs to create and update content
• Familiarity with following content strategy, self-driven writing, and timely delivery of assignments
• Familiarity with agile project management methodologies
• A history of working on cross-functional projects and collaborations
• Be a self-starter who takes full ownership, thrives on autonomy, and consistently gets things done without needing to be micromanaged

Responsibilities

• Craft content for our bootcamp and knowledge platform
• Collaborate with product and other technical writers to ensure that the knowledge base remains current in light of our growing team
• Help create a repository of self-help content, encompassing how-to guides, troubleshooting manuals, FAQs, and video documentation
• Create diagrams, screenshots, and other visuals to support documentation
• Edit, clarify, and proofread documents written by others
• Follow authoring processes, style guides, and procedures to ensure a consistent written tone throughout all documentation
• Embrace experimentation and iterative enhancements

Benefits

• Contribute to a positive impact on society and environment
• Work in a stimulating and fast paced environment
• Be part of a motivated, smart, fun and supportive team
• Own a part of Pallon and have a part in our success with our Employee Stock Option Plan (ESOP)
• Work for the Underworld, not the Devil: exploring sewers virtually and in real life during our Pallon offsites