Technical Writer

Summary

Join poolside, a remote-first company building AI-powered software development tools, as a Technical Writer. You will create high-quality documentation for both enterprise customers and developers. Responsibilities include developing, writing, and editing technical content, acting as a customer zero to ensure content meets reader needs, and keeping up-to-date with product and competitor information. You will collaborate with engineering and customer-facing teams, translate technical specifications into user-facing content, and collect user feedback to refine content. The ideal candidate has 2-5 years of experience in technical writing, exceptional written communication skills, and the ability to understand complex technical domains. Poolside offers fully remote work, flexible hours, 37 days of vacation, health insurance, company equipment, and various allowances.

Requirements

• 2-5 years of experience in technical writing, preferably in developer tools, APIs, or AI
• Exceptional written communication skills, with a focus on clarity, structure, and tone
• Ability to dive deep into technical domains like LLMs, distributed systems, or programming language design
• Experience collaborating with both engineering and gtm teams
• English at a native level

Responsibilities

• Develop, write, and edit compelling technical content–from poolside installations guides to great prompting how to’s
• Act as customer zero, ensuring our content meets the reader’s needs and enhances their understanding of poolside
• Keep up-to-date with our products, and our competitors’ to ensure the creation of relevant and effective content
• Review and refine content and code examples for clarity and accuracy
• Own our technical documentation platform to ensure that writers and readers get the most out of it
• Develop, write, and maintain technical documentation
• Collaborate with both engineering and customer-facing teams to gather information and understand documentation requirements
• Own and evolve the structure, content and poolside’s documentation, in order to ensure consistency, clarity, and quality across all shared materials
• Write and maintain clear, concise, and technically accurate documentation for existing customers–both ICs and decision makers–as well as prospects
• Translate raw technical specs into intuitive user-facing content
• Collect feedback from users to continually refine content and improve the developer experience

Benefits

• Fully remote work & flexible hours
• 37 days/year of vacation & holidays
• Health insurance allowance for you and dependents
• Company-provided equipment
• Wellbeing, always-be-learning and home office allowances
• Frequent team get togethers
• Great diverse & inclusive people-first culture