Technical Writer

Summary

Join Prompt, a revolutionary healthcare technology company, as a Technical Writer. You will collaborate with engineers and other teams to create, maintain, and update comprehensive software documentation. This role requires strong technical writing skills, software development knowledge, and excellent communication abilities. You will ensure documentation is user-friendly for both technical and non-technical audiences. Prompt offers a remote/hybrid work environment, competitive salaries, and various benefits including health insurance, paid time off, and equity compensation.

Requirements

• Proven experience as a Technical Writer, preferably in a software development environment
• Ability to write and review code, with a reasonable level of knowledge of how software development works
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Experience with documentation tools and platforms
• Ability to work collaboratively with engineers and other departments

Responsibilities

• Review existing documentation as well as new code comments in merge requests created by engineers
• Meet with engineers to gather additional information and clarify any uncertainties to write thorough documentation of their work
• Organize and maintain the discoverability of the documentation repository
• Ensure that all documentation is kept up to date with the latest product and feature updates
• Collaborate with the educational content, marketing, and customer success teams to provide them with the latest documentation updates and triage any inbound questions
• Write clear, concise, and user-friendly documentation that caters to both technical and non-technical audiences
• Assist in creating and maintaining runbooks for the 24/7 support team
• Continuously improve documentation processes and tools to enhance efficiency and effectiveness

Preferred Qualifications

• Familiarity with healthcare software and regulatory requirements is a plus
• Background in library science, technical writing, or a related field is highly desirable
• Completion of a coding bootcamp or equivalent experience is a plus

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k