Remote Technical Writer

Summary

The job is for a Technical Documentation role at a remote financial crime prevention company offering flexible hours, competitive salary, and various benefits. The ideal candidate has 5+ years of experience in technical documentation or developer outreach roles, a bachelor's degree in computer science, technical writing, or core sciences, knowledge of REST APIs, and experience with programming, Git, Markdown, API documentation tools, and creating multimedia content.

Requirements

• 5+ years experience in technical documentation or developer outreach/technology partner management roles
• Bachelor's degree in computer science, technical writing, or core sciences
• Knowledge of Payment/Fraud domain, e.g., Authorization, Settlement
• Knowledge of REST APIs
• Experience using Git to manage asynchronous collaboration across large teams
• Experience with authoring documentation in Markdown is a core
• Familiarity with API documentation tools such as OpenAPI/Swagger
• Experience with programming to enable sample code, especially around core web technologies such as Python and Javascript
• Ability to organize and create multimedia content to explain use cases and process flows

Responsibilities

• Write API documentation such as API reference docs and developer guides
• Review documents written by developers / PMs for a particular API and suggest changes / seek clarity to externalize the same documents
• Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers
• Develop and use all content types (workflows/process schematics / instructional videos/developer consoles) to simplify the user's understanding of the Open APIs
• Be the first to respond to developer queries on API forums and resolve the issues
• Use your extensive knowledge of the needs of developers and pass this feedback internally to develop the next set of Open APIs

Benefits

• Generous compensation in cash and equity
• 7-years for post-termination option exercise (vs. standard 90 days)
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend
• Unlimited access to an expert financial advisory