Stellic is hiring a
Technical Writer in United States

Summary

The job is for a Technical Writer at Stellic, a fast-paced startup in the higher education sector. The role requires 3 years of relevant experience as a SaaS software technical writer or content manager, superior writing skills, ability to empathize with customers, learn new technologies quickly, and define documentation processes. The position involves assessing training needs, developing written and video content, improving customer help center and internal product knowledge base, supporting product adoption, and assisting in writing product updates and release notes.

Requirements

• 3 years of relevant experience as a SaaS software technical writer or content manager, including producing written and video content
• Superior writing skills, with ability to explain technical concepts to a diverse audience
• Ability to empathize with our partners to make them successful using our product
• Ability to learn new technologies and concepts quickly and then design and develop clear training materials on them
• Motivated self-starter, capable of taking initiative, with exceptional teamwork skills, who is comfortable defining new documentation processes

Responsibilities

• Assess the training and documentation needs of our customers and internal teams for new and existing features
• Develop written and video content through collaboration with Product, Engineering, and customer-facing teams, including integration materials used during implementation
• Work in partnership with other departments to improve our customer help center and our internal product knowledge base
• Support product adoption and customer education, with a goal of deflecting customer questions with docs and training
• Assist in writing product updates and release notes to make sure our customers stay updated on the latest features and releases

Preferred Qualifications

• Experience with Intercom and Notion
• Experience using AI or other automation tools to assist in docs and training
• Experience designing instruction for in-person delivery of training

Benefits

• Medical, dental, vision, and life insurance
• 401K and commuter benefits
• Annual international retreats in some of the most beautiful cities & towns
• Generous stock options in a Series A stage startup
• Flexible, outcome-based culture