ThousandEyes is hiring a
Technical Content Writer

Summary

The job is for a Technical Writer at ThousandEyes, a network technology company recently acquired by Cisco. The role involves creating customer-facing documentation using a docs-as-code approach and working with various teams to produce content. The ideal candidate has experience writing about network technology, learns quickly, pays attention to details, uses Git/GitHub, and has experience with website infrastructure and Agile software development.

Requirements

• Have experience writing about network technology
• Learn new concepts quickly and can pass that learning along to others in words and images
• Notice the finer details of things, and take initiative to fix them if they’re not right
• Use git/GitHub

Responsibilities

• Gather information from disparate sources, including own testing of product features
• Plan, write, and update documentation about those features
• Articulate complex concepts in clear language
• Use a docs-as-code approach for document version control, authoring, review, and collaboration

Preferred Qualifications

• Website infrastructure such as static site generators, themes, and plugins
• Agile software development and release processes

Benefits

• Quality medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Short and long-term disability coverage
• Basic life insurance
• Numerous wellbeing offerings
• Up to twelve paid holidays per calendar year
• Up to 20 days of Paid Time Off (PTO) each year
• Paid time away to deal with critical or emergency issues without tapping into their PTO
• Additional paid time to volunteer and give back to the community
• Employees are able to purchase company stock through our Employee Stock Purchase Program
• Performance-based incentive pay on top of base salary for sales positions