Tesorio is hiring a
Technical Writer

Summary

The job is for a Contractor Technical Writer at Tesorio, responsible for creating and maintaining product-related documentation, developing onboarding materials, partnering with product managers and designers, ensuring UI consistency, and researching customer feedback to provide a best-in-class user experience. The candidate should have a minimum of 5 years of technical writing experience, strong communication skills, and the ability to collaborate effectively.

Requirements

• Minimum 5 years experience in Technical Writing; experience in technical writing for Cash Management solutions is a plus
• Strong communication and collaboration skills
• Ability to listen to differing opinions and take constructive feedback
• Willingness to ask questions and not rest until you have total clarity

Responsibilities

• Create and manage product-related documentation including customer-facing Help Center articles and release notes, as well as functional specifications and flows for use by non-technical internal teams such as customer success, sales, and marketing
• Develop a collection of onboarding materials to help new customers become proficient and successful with Tesorio (written documentation deployed via Pendo)
• Partner with product managers and designers to build engagement and adoption of designated features through targeted in-app messaging (Pendo) and other channels
• Leverage engineers, designers, and product managers to build a complete understanding of the capabilities and gaps for the full product suite and underlying platform
• Ensure consistent voice in the UI inclusive of consistency of terminology
• Work with Product Managers to research current customer feedback and usage to provide best-in-class user experience

Preferred Qualifications

• Experience with training/instructional writing and UX writing a plus
• Experience in researching as it relates to user experience