Technical Writer

Summary

Join our DevOps team as a Technical Writer with ESCROW experience! You will be responsible for documenting technical processes for building and maintaining applications. This UK-based role offers primarily remote work with some travel to London. You will collaborate with engineers, enhance ESCROW service documentation, and maintain documentation accuracy. The position requires proven technical writing experience, strong technical skills, and advanced English writing abilities. We offer a competitive salary, generous holiday allowance, additional holiday days with years of service, a dynamic day per month, remote/hybrid work options, life/income protection, a company pension scheme, a discretionary bonus scheme, a wellness allowance, and a learning & development allowance.

Requirements

• Previous experience in documenting ESCROW services
• Proven experience as Technical Writer, Technical Author, or similar role
• Strong technical based background, ideally in multi-region Azure tenants
• Advanced level in English writing abilities
• Experience with structured writing
• Experience documenting highly complex engineering environments
• Ability to establish and follow content style and usage guidelines
• Strong drafting, copy editing, and proofreading expertise
• Good attention to detail and analytical thinking abilities
• Experience with project management software such as Jira issue tracking systems and Confluence collaboration tools for sharing the information, or similar
• Strong team player with outstanding communication, organization, and interpersonal skills
• Ability to work independently within a globally distributed software development organisation and have a strong work ethic

Responsibilities

• Collaborate with engineers from various teams to produce all-encompassing documentation on the INSTANDA infrastructure
• Enhance INSTANDA’s ESCROW service documentation
• Develop accurate documentation for the existing estate with a high degree of quality and maintain documentation to reflect the latest changes
• Review all pertinent functional and technical information from product management, development and subject matter experts to understand the functionality from the users' perspective
• Present technical information by creating and editing screen captures, charts, tables, lists, steps, or graphics
• Perform job requirements according to a Documentation project plan
• Share technical authoring and publishing knowledge with team members

Benefits

• Competitive salary
• Generous 28 days holiday allowance, in addition to public holidays
• For every year of service you complete, we’ll give you an additional days holiday (max. 5 days)
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin
• Remote & Hybrid approach varying with the nature of your role
• Life cover; income protection and participation in the company pension scheme
• All employees are included in the company discretionary bonus scheme
• ��100 per month to put towards wellness activities
• Annual learning & development allowance of £1,250 and free access to LinkedIn learning and Microsoft ESI learning platforms