Remote Technical Writer

Summary

Join Yotpo and be part of a team that's transforming the eCommerce industry, one customer at a time. As a Technical Writer for Loyalty & Referrals, you will work collaboratively with developers, product managers, customer support, and other stakeholders to make our products easier to understand and use.

Requirements

• 2+ years of experience in technical writing or documentation roles, preferably within the SaaS industry
• Fluent American English speaker with exceptional written and verbal communication skills with the ability to translate complex technical information into clear, concise, and user-friendly documentation
• High level of attention to detail and commitment to producing high-quality work
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
• Ability to learn quickly, familiarity with documentation tools and platforms; experience with API documentation is a plus
• Ability to work cross-functionally with a range of teams and personalities to gather information and feedback
• Ability to adapt to changes and work effectively in a fast-paced, dynamic environment
• Ability to work independently and collaboratively, managing multiple projects simultaneously under tight deadlines

Responsibilities

• Collaborate with product managers, engineers, customer support, and marketing teams to gain an in-depth understanding of the product and its documentation requirements
• Make data-driven decisions to improve the content, identifying knowledge gaps and measuring content effectiveness
• Produce high-quality documentation, including release notes, installation guides, developer guides, and API guides, while continuously updating and improving these materials
• Track and monitor changes in the product to ensure documentation is current and accurate
• Serve as the internal knowledge expert, answering product-related questions on internal channels

Preferred Qualifications

• Experience with content management systems, HTML, and markdown; familiarity with tools like Confluence, JIRA, and GitHub is a plus
• Basic video editing skills