Technician I

Summary

Join Intelligent Technical Solutions as a Technician I and become a pivotal member of our team, providing both on-site and remote IT support to our clients. You will be a collaborative problem-solver with excellent customer service skills, handling a wide range of technical issues, from system updates to troubleshooting. This role is crucial in maintaining our high standards of IT service. The position offers competitive pay, ranging from $16.85 to $25.30 per hour, and a comprehensive benefits package. Apply now and make a significant contribution to our growing company.

Requirements

• Have experience with Windows and Mac OS troubleshooting
• Have prior experience in Helpdesk support or a similar role
• Be skilled in application troubleshooting, PC deployments/imaging, and user profile management
• Be proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Have a valid driver's license, vehicle insurance, and access to a vehicle for client visits

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Perform basic networking troubleshooting related to desktop connectivity
• Answer incoming Quick Fix calls from clients

Preferred Qualifications

Have experience with Managed Service Providers (MSPs)

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)