Field Service Technician

Summary

Join Greenworks as a Field Service Technician in Orlando, FL, providing technical service and maintenance support for outdoor power equipment. You will diagnose and resolve technical problems, conduct training for dealers and distributors, and maintain a service vehicle. This role requires 80-90% travel during peak season, potentially including international travel. The position demands advanced mechanical and electronic knowledge, proficiency with various measuring tools, and the ability to read electrical schematics. Success in this role requires a proven track record of achieving Key Performance Indicators (KPIs).

Requirements

• Education from a technical school majoring in Automobile Repair, Electromechanical Maintenance, or another similar field and/or 3 years' work experience with electric/battery operating equipment and systems
• Advanced mechanical and electronic knowledge
• Proven experience with troubleshooting equipment and systems identifying issues to determine the root cause
• Be proficient in the operation of various measuring tools and instruments. Including but not limited to multimeter, clamp meter, temp. recorder, AC/DC power source
• Must be able to read and interpret electrical schematics and blueprints
• Proficient communication skills (verbal and written) with the ability to provide conflict resolution
• Proven track record on Key Performance Indicators (KPI’s) driving results for the company, department, and personal success

Responsibilities

• Providing technical service and maintenance support at customer locations
• Installing, maintaining, and repairing equipment out in the field
• Diagnosing errors or technical problems and determining proper solutions
• Effective time management with ability to prioritize workload demands
• Provide technical training in-person, digitally, or with written programs when necessary
• Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies
• Support Customer Service with Sales Force activated action items hourly / daily. Complete daily reports which will report issues and resolutions to problems in the field
• Maintain a service vehicle and adhere to the Greenworks Vehicle Policy
• Responsible for understanding, facilitating, and coordinating all efforts in regard to the A3S / Greenworks Fleet Connect (remote product support)
• Performs all other duties as requested

Preferred Qualifications

Knowledge of CAN BUS protocol preferred

Benefits

• Health, dental, and vision coverage
• 401k company match plan
• Paid sick and vacation time