Technician II

Summary

Join Intelligent Technical Solutions as a Technician II and provide remote IT support to clients. You will troubleshoot a wide range of technical issues, from operating system problems to network issues, ensuring high-quality technical assistance. The role requires experience in helpdesk support and proficiency in various applications and technologies. A home office setup meeting specific requirements is mandatory. The position offers competitive pay, comprehensive health plans, paid time off, and various other benefits. Successful candidates will demonstrate excellent problem-solving skills and a strong work ethic.

Requirements

• Have experience with Windows and Mac OS troubleshooting
• Have minimum two years in Helpdesk support or a similar role
• Be skilled in application troubleshooting, PC deployments/imaging, and user profile management
• Have basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Be proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Have a home office set up that meets the following: A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. Stable internet connection with at least 5mbps download and upload. A quality headset with noise cancellation feature for meetings. A mobile phone that has the capacity to install the Microsoft Authentication app. HD webcam 2nd Monitor UPS (Uninterruptible Power Supply ) if using a desktop (Not needed if using a laptop)
• Be a very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Have excellent command of the English language both spoken and written
• Be able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday
• Be able to pass our online behavior and cognitive assessments
• Be able to provide NBI Clearance (for PH applicants)

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Resolve basic server issues
• Resolve basic networking issues
• Answer incoming Quick Fix calls from clients

Preferred Qualifications

• Have experience with Managed Service Providers (MSPs)
• Have Active IT Certifications
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification