Soligent is hiring a
Technology Administrator

Summary

The Technology Administrator will support the company by investigating user problems, troubleshooting networks, assisting personnel across all departments, developing training materials, and managing a ticket queue of help desk support tickets. The role requires experience in various desktop and cloud applications, ERP tools (NetSuite preferred), and strong customer service skills.

Requirements

• Experience working with desktop and cloud applications including MS Office applications, MS Administration, AWS, O365, InTune, AzureAD, Jira IT Service Management, Asana, & Zoom
• Additional understanding in PowerBI, Amazon, Redshift, RFSmart, Fivetran is a plus
• Act as an administrator of various business applications within the business
• Experience working with PCs, laptops, monitors and mobile device configurations and setup
• Proficient with an Enterprise Resource Planning (ERP) tool - NetSuite preferred
• Strong customer service and active listening skills
• A strong attention to detail and an excellent sense of urgency
• Excellent communication skills, good design sense, and a creative outlook
• Strong organizational skills, including the ability to handle multiple projects and tasks in a fast-paced, deadline-driven environment
• Commitment to excellence and high standards
• Flexibility and innovation as a team player
• Be people and solution oriented with excellent technical and problem-solving abilities
• Willingness to learn new systems and processes
• Bachelor’s degree in a technical field such as Computer Science or Information Technology, or equivalent applicable work experience

Responsibilities

• Investigate user problems and identify their source; determine possible solutions; testing and implementing solutions; notating trends and analyzing solutions for scale
• Troubleshoot networks, systems software, hardware and applications to identify and correct malfunctions and other operational difficulties
• Assist personnel across all departments as a technology subject matter expert and resource
• Develop and conducts various training and instruction for new and existing users on hardware and software
• Create a positive customer experience (internal and external) by providing support for questions or issues with web applications, including account creation, login processes, and web orders
• Resolve and manage a ticket queue of help desk support tickets and routes to appropriate resources if needed
• Manage user setup, updates, and employee start end date activities (for both hardware and software)
• Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
• Evaluate technology vendor relationships and utilization of technology resources and recommend changes to optimize service and minimize cost
• Analyzing technology billing for correct amounts, coding errors and areas of improvement
• Assisting the technoloyg department and working on other projects as needed
• Creating of internal Ticketing System requirements as needed
• Other duties as assigned by Manager

Benefits

• Medical, Dental, Vision, 401K, HSA, FSA, Flexible PTO
• Total expected on track earning for this position is $50,000- $65,0000 annually