Pretium is hiring a
Technology Help Desk Technician, United States

Summary

The Technology Delivery Engineer will provide advanced technical support to customers, lead troubleshooting efforts for complex technical issues, mentor junior team members, collaborate with cross-functional teams, develop and maintain strong customer relationships, and continuously assess and improve technical support processes. The position requires a minimum of four years of experience in technical support or a customer-facing role, a bachelor's degree in computer science or related field, advanced technical proficiency, strong leadership and mentoring skills, excellent communication skills, the ability to thrive in a fast-paced environment, vaccination against Covid-19, and the ability to work full time in office in Jacksonville, FL. The company offers a comprehensive benefits package including 401(k) plan with an employer match, health, dental, vision, and life insurance, paid time off, 11 firm holidays, hybrid office/work from home arrangement, and annual year-end bonus.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience
• Minimum of four years of experience in technical support or a customer-facing role
• Advanced technical proficiency with a deep understanding of hardware, software applications, operating systems, and network infrastructure
• Demonstrated expertise in troubleshooting complex technical issues, utilizing diagnostic tools, log analysis, and debugging techniques
• Strong leadership and mentoring skills with the ability to inspire and develop junior team members
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to customers and internal stakeholders
• Proven track record of delivering exceptional customer service and driving customer satisfaction
• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively
• Vaccination against Covid-19 is required, except where prohibited pursuant to state or local law
• Ability to work full time in office in Jacksonville, FL

Responsibilities

• Provide advanced technical support to customers via phone, email, chat, and remote assistance
• Lead troubleshooting efforts for complex hardware, software, and network-related problems
• Mentor and coach junior technical support team members
• Collaborate closely with cross-functional teams Networking, IT Infrastructure and Security to investigate and resolve complex technical issues
• Develop and maintain strong relationships with key customers
• Continuously assess and improve technical support processes, workflows, and documentation

Benefits

• 401(k) plan with an employer match
• Health, dental, vision and life insurance
• Paid Time Off (PTO)
• 11 firm holidays
• Hybrid office/work from home arrangement
• Annual year-end bonus eligible