Pretium is hiring a
Technology Help Desk Technician, United States
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Technology Help Desk Technician
🏢 Pretium
Summary
The Technology Delivery Engineer will provide advanced technical support to customers, lead troubleshooting efforts for complex technical issues, mentor junior team members, collaborate with cross-functional teams, develop and maintain strong customer relationships, and continuously assess and improve technical support processes. The position requires a minimum of four years of experience in technical support or a customer-facing role, a bachelor's degree in computer science or related field, advanced technical proficiency, strong leadership and mentoring skills, excellent communication skills, the ability to thrive in a fast-paced environment, vaccination against Covid-19, and the ability to work full time in office in Jacksonville, FL. The company offers a comprehensive benefits package including 401(k) plan with an employer match, health, dental, vision, and life insurance, paid time off, 11 firm holidays, hybrid office/work from home arrangement, and annual year-end bonus.
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience
- Minimum of four years of experience in technical support or a customer-facing role
- Advanced technical proficiency with a deep understanding of hardware, software applications, operating systems, and network infrastructure
- Demonstrated expertise in troubleshooting complex technical issues, utilizing diagnostic tools, log analysis, and debugging techniques
- Strong leadership and mentoring skills with the ability to inspire and develop junior team members
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to customers and internal stakeholders
- Proven track record of delivering exceptional customer service and driving customer satisfaction
- Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively
- Vaccination against Covid-19 is required, except where prohibited pursuant to state or local law
- Ability to work full time in office in Jacksonville, FL
Responsibilities
- Provide advanced technical support to customers via phone, email, chat, and remote assistance
- Lead troubleshooting efforts for complex hardware, software, and network-related problems
- Mentor and coach junior technical support team members
- Collaborate closely with cross-functional teams Networking, IT Infrastructure and Security to investigate and resolve complex technical issues
- Develop and maintain strong relationships with key customers
- Continuously assess and improve technical support processes, workflows, and documentation
Benefits
- 401(k) plan with an employer match
- Health, dental, vision and life insurance
- Paid Time Off (PTO)
- 11 firm holidays
- Hybrid office/work from home arrangement
- Annual year-end bonus eligible
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