Summary

The T1 Help Desk Technician position at Virtual Technologies Group involves providing support to clients through various backend platforms, primarily over the phone or ticket system for hardware and software issues. The role requires customer service experience, excellent communication skills, problem-solving abilities, flexibility, and multitasking capabilities. Preferred qualifications include industry certifications, VoIP platform experience, and ability to complete projects according to deadlines.

Requirements

Customer service experience is a must
Excellent with oral and written communication
Ability to quickly solve problems
Flexibility in a dynamic work environment

Responsibilities

Answer the phone and work the ticket boards
Troubleshoot and resolve computer-related issues with end users remotely and over the phone
Proactively monitor tickets to prevent larger issues from occurring and watch for P1 and VIP User tickets
Manage accounts through Microsoft Active Directory /Entra ID and Office 365
Setup and configuration of Microsoft Office products and many other software products
Identify and troubleshoot VoIP related tickets – extension issues, voicemail reset, connectivity issues
Handle issues in an organized fashion through a ticketing system
Communicate with coworkers to escalate tickets as needed to T2 HD Technicians

Preferred Qualifications

Entry level industry certifications are a plus
Experience in VoIP platforms a plus

Benefits

Medical, dental, and vision
401K with company match
Short-term and long-term disability coverage paid for by the company
Life insurance paid for by the company with a buy up option for you and your family
Flexible work schedule

Virtual Technologies Group is hiring a Help Desk Technician