Pretium is hiring a
Technology Help Desk Technician

Summary

The Technology Delivery Engineer will provide advanced technical support to customers, lead troubleshooting efforts for complex technical issues, mentor junior team members, collaborate with cross-functional teams, develop and maintain strong customer relationships, assess and improve technical support processes, and document all technical inquiries. The position requires a minimum of four years of experience in technical support or a customer-facing role, a bachelor's degree in computer science or related field, advanced technical proficiency, leadership skills, excellent communication skills, and the ability to work full time in Salt Lake City, Utah.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience
• Minimum of four years of experience in technical support or a customer-facing role
• Advanced technical proficiency with a deep understanding of hardware, software applications, operating systems, and network infrastructure
• Demonstrated expertise in troubleshooting complex technical issues
• Strong leadership and mentoring skills
• Excellent communication skills
• Proven track record of delivering exceptional customer service and driving customer satisfaction
• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively
• Vaccination against Covid-19 is required, except where prohibited pursuant to state or local law

Responsibilities

• Provide advanced technical support to customers via phone, email, chat, and remote assistance
• Lead troubleshooting efforts for complex hardware, software, and network-related problems
• Mentor and coach junior technical support team members
• Collaborate closely with cross-functional teams to investigate and resolve complex technical issues
• Develop and maintain strong relationships with key customers
• Continuously assess and improve technical support processes, workflows, and documentation

Benefits

• 401(k) plan with an employer match
• Health, dental, vision and life insurance
• Paid Time Off (PTO)
• 11 firm holidays
• Annual year-end bonus eligible