Technology Manager

Summary

Join GuidePoint Security as their Technology Manager – Salesforce and work on cutting-edge Information Technology and Information Security. This role requires a self-driven technology enthusiast who enjoys challenges with new technologies, streamlines operations, manages multiple initiatives, and enables processes with technology. The position involves strategic development of Salesforce, system oversight, product roadmap management, and fostering innovation. You will lead delivery teams, communicate with stakeholders, and ensure compliance with IT policies. Team management, including recruitment and development, is also a key responsibility. The position requires a Bachelor’s degree, 7+ years of experience managing Salesforce and teams, and strong communication and project management skills. Salesforce certifications and international experience are a plus.

Requirements

• Demonstrate strong client-facing written and verbal communication skills
• Experience in documenting, standardizing, and optimizing business processes, with a focus on sales and professional services
• Proficiency in Salesforce and the other sales and professional services platforms in that ecosystem such as Certinia
• Ability to read, write, and interpret functional documentation and procedure manuals
• Proven experience in project management and system implementation
• Familiarity with cloud-based solutions and modern user interface (UI) tools and technologies
• Highly self-motivated and directed, with a strong attention to detail
• Knowledge of managing applications in a secure, structured, and growth-oriented environment
• Bachelor’s degree in a relevant discipline or equivalent experience
• 7+ years of experience as manager and owner of Salesforce and adjacent technologies setting strategy and roadmap
• 7+ years of experience managing high functioning teams of 5-20 inclusive of internal and external resources

Responsibilities

• Formulate and articulate a clear vision and strategy for Salesforce, ensuring alignment with corporate initiatives and objectives
• Manage the implementation, documentation, customization, and ongoing maintenance of the Salesforce platform to ensure optimal performance and reliability
• Curate and uphold adherence to the product roadmap, maximizing the value and efficiency of platforms
• Stay abreast of emerging technologies and business processes to guarantee that platforms remain reliable, scalable, and cutting-edge
• Maintain an in depth understanding of the systems that support the sales and professional service operations
• Direct delivery teams with a focus on maximizing business value, fostering collaboration, and simplifying design processes
• Maintain transparent communication with management and stakeholders regarding progress, expectations, and any arising issues
• Cultivate strong relationships with key stakeholders to enhance collaboration, drive innovation, and ensure effective communication
• Inspire and lead the team, encouraging professional growth and continuous improvement
• Ensure compliance with IT policies and best practices in design, operation, security, and installation
• Seek expert advice from peers, partners, and industry experts when necessary
• Oversee recruitment, development, and retention of the Salesforce team, including vendor management
• Provide after-hours and escalation support as required
• Perform other tasks as assigned

Preferred Qualifications

• Experience in implementing and leveraging Salesforce internationally is advantageous
• Salesforce certifications are a plus
• 5+ years working with middleware applications to facilitate automation
• Previous sales or professional service experience a plus, but not mandatory

Benefits

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option
• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)