Technology Operations Lead

Summary

Join Sherpa°, a leading travel technology company, as their Technology Operations Lead. In this critical role, you will drive operational effectiveness through technology, leading initiatives to enhance tools, systems, and processes. You will leverage cutting-edge technologies like AI and cloud computing, ensuring compliance with industry regulations. You will manage technical onboarding/offboarding, hardware support, and enterprise application integration. This leadership position requires 5+ years of IT experience and proven project leadership, particularly with Generative AI. Sherpa° offers a competitive salary, benefits, unlimited vacation, and a flexible work-from-anywhere policy.

Requirements

• Leadership and Vision: Drive the strategic direction for technology operations, ensuring alignment with Sherpa's mission and business objectives
• Eye for Experience: Collaborate with vendors and team to create seamless digital experiences that improve operational effectiveness and create new capabilities
• Feedback Loop: Work closely with cross-functional teams to gather insights, requirements, and feedback, ensuring comprehensive integration of team needs into our technology
• 5+ years of experience in information technology, systems administration, or related fields
• Proven experience in leading IT implementation projects, especially including Generative Artificial Intelligence
• Excellent communication and interpersonal skills, capable of engaging stakeholders at all levels and managing projects to a deadline

Responsibilities

• Lead the planning, implementation, and management of technology that enhances operational effectiveness with Cloud computing, Generative Artificial Intelligence, and whatever new paradigm comes next
• Ensure compliance with industry regulations and best practices in travel technology (i.e. SOC2 Type 2, GDPR, ISO 27001)
• Independently manage technical onboarding, offboarding, and hardware support for Apple devices with Rippling MDM for a globally distributed team
• Lead the implementation, integration, and management of enterprise applications with our identity provider (Okta)
• Establish and maintain SSO architecture using SAML and SCIM for seamless user provisioning and deprovisioning
• Create and enforce IT policies, standards, and procedures that enhance security while supporting business agility
• Develop and manage the IT budget, ensuring cost-effective technology investments
• Maintain and administer technology systems

Preferred Qualifications

Experience and firm understanding of tools including Okta, Rippling, HubSpot, Zapier, Gsuite, and Google Cloud Platform is a plus

Benefits

• Competitive salary
• Annual employee options program
• Unlimited vacation with a minimum of four weeks
• Unlimited health and wellness days
• Parental leave
• Health and dental benefits from day one
• Learning and development opportunities
• Work from anywhere
• Home office allowance, so you have the best tools to be productive
• Monthly co-working allowance for in-person connections
• Mobile phone allowance
• Annual team offsite
• Cool swag to flaunt the brand