Telecom Coordinator

Summary

Join Schweiger Dermatology Group as a Full-Time Telecom Coordinator in our NYC Central Office! You will support and maintain telecommunication systems across our network, ensuring efficient communication for patients and staff. This primarily remote position requires monthly in-office attendance and occasional additional in-person meetings. You will manage daily operations, troubleshoot issues, oversee equipment, provide user training, maintain documentation, and collaborate on telecom projects. Schweiger Dermatology Group offers a positive work environment and benefits including medical, dental, vision, 401k, and paid time off. The ideal candidate possesses proficiency with telecom hardware, strong organizational skills, excellent communication, and relevant work experience.

Requirements

• Proficiency with telecom hardware, VoIP systems, and call center routing
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills
• Ability to take instruction and follow procedures accurately, with attention to detail
• Able to communicate effectively with individuals at all skill levels, explaining issues and solutions clearly without relying on technical jargon
• Relevant work experience
• College Degree
• Working knowledge of HIPAA & OSHA compliance

Responsibilities

• Manage daily operations of telecommunications systems, including phone setups, call routing configurations, and call recording settings
• Troubleshoot telecom issues, coordinating with vendors and IT to resolve system outages and errors efficiently
• Oversee telecom equipment distribution and setup, ensuring offices have functional devices and hotline support for urgent patient calls
• Provide user support and training materials for office staff on telecom systems, particularly during new office integrations
• Maintain documentation of telecom systems, configurations, and troubleshooting logs; generate reports on call volumes, performance, and service quality
• Collaborate on telecom projects, including system upgrades, office integrations, and call routing improvements
• Other duties as assigned by supervisor on an as needed basis

Preferred Qualifications

• Relevant experience in telecom systems
• Experience in healthcare or a similar regulated environment
• Prior experience with telecom platforms such as BroadSoft and NICE inContact
• Familiarity with network troubleshooting and telecom provider coordination
• Adaptability and ability to thrive in a dynamic, fast-paced setting
• Skilled in accurately handling repetitive system inputs and updates, with an understanding of the underlying information to ensure data integrity and accuracy

Benefits

• Medical (TeleHeath included), HSA/FSA, Dental, Vision on 1st of the month after hire date (Full-time employees)
• 401K after 30 days of employment (Full-time and Part-time employees)
• Your birthday is an additional personal holiday
• Company Sponsored Short Term Disability
• Pre-tax savings available for public transit commuters
• Dental and Vision on 1st of the month after date of hire (Part-time employees)
• Employee discounts on Schweiger Dermatology Group skin care products & cosmetic services