Telecom Project Manager

Summary

Join AireSpring, an award-winning cloud communications provider, as a Project Coordinator! You will be the primary point of contact for multiple client orders, managing timelines, coordinating resources, and resolving issues. This role requires strong communication, organizational, and problem-solving skills, along with experience in telecom project coordination. You will work closely with sales agents and other staff members to ensure timely project completion and high customer satisfaction. The position is full-time at our Van Nuys headquarters. Please include your salary expectations in your application.

Requirements

• Have Telecom Project Coordination experience
• Work full-time out of our Van Nuys headquarters
• Be able to easily learn and use new software programs
• Possess excellent customer service skills
• Be able to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Possess initiative with strong analytical and problem solving skills
• Possess strong analytical and decision making skills
• Possess strong verbal and written communications skills
• Possess strong interpersonal, organization and planning skills
• Be able to effectively communicate with internal and external customers
• Possess excellent MS Office skills
• Display great attention to detail
• Be comfortable making presentations and facilitating meetings

Responsibilities

• Act as the single point of contact and management for multiple client orders
• Manage on-going client interaction, timeline and critical task management
• Coordinate across multiple groups and resources and resolve order related issues
• Interface with sales agents and other staff members
• Be accountable for their client's overall customer satisfaction
• Ensure timely project completion, issue identification/resolution, and customer delivery
• Ensure clients clearly understand the status of the project throughout all phases; including outstanding, pending and completed tasks
• Meet the highest standards and minimize the customers attrition rate
• Provide remote support for all customers inquiries and tickets
• Perform daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
• Collect and record documentation including customer set-up documents and implementation related information
• Create and execute project work plans and revise when appropriate to meet changing needs and requirements
• Summarize progress of project and prepare interim and project completion reports
• Facilitate efficient and effective internal team and external customer meetings