Telecom Project Manager

Summary

Join AireSpring as a Project Manager and act as the single point of contact for multiple client orders. Manage client timelines, critical tasks, and coordinate across various groups and resources. Resolve order-related issues and interface with sales agents and staff. The ideal candidate will possess excellent critical thinking and communication skills and be highly organized. Ensure timely project completion, issue resolution, and customer delivery. Maintain high customer satisfaction and minimize attrition. This is a full-time position at our Van Nuys headquarters.

Requirements

• Possess excellent critical thinking skills
• Communicate well with all levels of personnel
• Be highly organized
• Have Telecom Project Coordination experience
• Work full-time out of our Van Nuys headquarters
• Be able to easily learn and use new software programs
• Possess excellent customer service skills
• Be able to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Possess initiative with strong analytical and problem solving skills
• Possess strong analytical and decision making skills
• Possess strong verbal and written communications skills
• Possess strong interpersonal, organization and planning skills
• Be able to effectively communicate with internal and external customers
• Possess excellent MS Office skills
• Display great attention to detail
• Be comfortable making presentations and facilitating meetings

Responsibilities

• Act as the single point of contact and management for multiple client orders
• Manage client timelines and critical tasks
• Coordinate across multiple groups and resources
• Resolve order related issues
• Interface with sales agents and other staff members
• Be accountable for their client's overall customer satisfaction
• Be responsible for timely project completion, issue identification/resolution, and customer delivery
• Ensure clients clearly understand the status of the project throughout all phases; including outstanding, pending and completed tasks
• Meet the highest standards and minimize the customers attrition rate
• Provide remote support for all customers inquiries and tickets
• Perform daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
• Collect and record documentation including customer set-up documents and implementation related information
• Create and execute project work plans and revise when appropriate to meet changing needs and requirements
• Summarize progress of project and prepare interim and project completion reports
• Facilitate efficient and effective internal team and external customer meetings