Telecom Project Manager

Summary

Join AireSpring, a leading provider of cloud communications, as a Project Manager responsible for managing multiple client orders. You will be the single point of contact for clients, managing timelines, coordinating resources, and resolving order-related issues. This role requires significant interaction with sales agents and other staff members. The ideal candidate is highly organized, possesses excellent critical thinking and communication skills, and is accountable for client satisfaction and timely project completion. This is a remote, full-time position based in Latin America. The position involves overseeing all aspects of event planning and management, from logistics and budgeting to vendor coordination and post-event reporting.

Requirements

• Have Telecom Project Coordination experience
• Be able to easily learn and use new software programs
• Possess excellent customer service skills
• Manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Possess initiative with strong analytical and problem solving skills
• Possess strong analytical and decision making skills
• Possess strong verbal and written communications skills
• Possess strong interpersonal, organization and planning skills
• Effectively communicate with internal and external customers
• Possess excellent MS Office skills
• Display great attention to detail
• Be comfortable making presentations and facilitating meetings
• Work full-time out of our Van Nuys headquarters
• Be accountable for their client's overall customer satisfaction
• Be responsible for timely project completion, issue identification/resolution, and customer delivery
• Ensure clients clearly understand the status of the project throughout all phases; including outstanding, pending and completed tasks
• Meet the highest standards and minimize the customers attrition rate
• Provide remote support for all customers inquiries and tickets
• Perform daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
• Collect and record documentation including customer set-up documents and implementation related information
• Create and execute project work plans and revise when appropriate to meet changing needs and requirements
• Summarize progress of project and prepare interim and project completion reports
• Facilitate efficient and effective internal team and external customer meetings

Responsibilities

• Act as the single point of contact and management for multiple client orders
• Manage client timelines and critical tasks
• Coordinate across multiple groups and resources
• Resolve order-related issues
• Interface with sales agents and other staff members
• Oversee all aspects of event planning and management, including logistics, budgeting, and vendor coordination
• Create purchase orders, manage invoices, and support event promotion through email and social media campaigns
• Conduct venue research, coordinate booth shipments, and manage event setup and teardown, including AV equipment and staffing
• Develop and maintain event timelines, ensuring milestones are met and resources are allocated effectively
• Build strong relationships with vendors, venues, and other external partners
• Price and order materials such as furniture, carpeting, labor, and audiovisual equipment to meet event needs
• Serve as the primary point of contact for attendees, vendors, sales teams, and internal stakeholders
• Monitor live event activities, addressing and resolving issues in real-time
• Track event costs, maintain budgets, and ensure timely deposits and invoice payments
• Prepare post-event reports to assess performance and identify opportunities for improvement
• Handle other duties as assigned by management
• Follow SOC2 protocols to ensure compliance with security, privacy, and data protection standards during event planning and execution

Benefits

This is a remote position