Telehealth Community Care Navigator

Summary

Join Synapticure as a Care Navigator and make a direct impact on the lives of individuals affected by neurodegenerative diseases. You will be the primary point of contact for patients and their caregivers, managing their enrollment, documentation, and overall care experience within our virtual care platform. This role involves coordinating connections to neurology and genetic experts, providing health education, and adhering to HIPAA guidelines. You will also contribute to the development and improvement of care coordination workflows and processes. Success in this position requires strong communication, organizational, and problem-solving skills, along with a passion for patient advocacy and a commitment to continuous improvement. Synapticure offers a remote-first work environment and a comprehensive benefits package.

Requirements

• Bachelor’s degree in a related field
• 2+ years experience in direct case or care management in the healthcare setting
• Comfort using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
• Excellent verbal and written communications, organizational skills, and interpersonal skills to work effectively in a diverse team
• Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
• Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
• Proficiency in collecting member clinical and demographic data and documenting appropriately in a timely manner
• Strong problem solving skills - ability to make difficult decisions and know when to collaborate with other team members
• Ability to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
• Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
• Adaptability to change and preparedness for frequent, fast-paced changes and shifting priorities
• Ability to establish cooperative working relationships with patients, teammates, and health care and community service providers

Responsibilities

• Establish and manage compassionate relationships with patients and their caregivers, serving as the primary point of contact
• Adhering to HIPAA guidelines, execute on patient care plans, and provide ongoing patient support to coordinate connections to neurology experts, genetic experts, and various referral resources
• Provide basic health education including information about diagnosis, treatment and care options, and research opportunities
• Maintain accountability to ensure high quality standards in client and partner interactions, ensuring the highest levels of privacy and confidentiality
• Develop and adhere to standardized processes including operating procedures, quality assurance and documentation, to create high levels of efficiencies and effectiveness
• Maintain positive and effective relationships within the multidisciplinary Care Coordination and broader Synapticure team to ensure a streamlined and supportive experience for patients. Collaborate with internal teams to ensure appropriate representation of Synapticure to external audiences
• Nurture and maintain positive and effective relationships with medical and community partners
• Maintain working knowledge of research development and other trends and advances in neurodegenerative diagnoses, treatment and care. Speak expertly internally and externally about the program and company

Preferred Qualifications

• Experience with clinical care of patients with neurodegenerative diseases
• Bilingual, with verbal and written fluency in Spanish to support a diverse population of patients and caregivers

Benefits

• Remote-first design with work from home stipend
• Competitive compensation with an annual bonus opportunity
• 401(k) with matching contribution from day 1
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Generous sick leave and paid time off
• Fast growth company with opportunities to progress in your career
• $27 - $33 an hour