Telehealth Triage Nurse

Summary

Join FEFA, LLC. as a compassionate and tech-savvy Telehealth Triage Nurse (RN) and provide 24/7 care to military beneficiaries from the comfort of your home. This remote position offers a rewarding career impacting the lives of service members, veterans, and their families. You will leverage your clinical expertise and emotional intelligence in a fast-paced, metric-driven environment. Responsibilities include patient triage and assessment, providing care advice, health education, crisis management, and detailed documentation. The role requires a strong clinical background, specific certifications, and proficiency in telehealth technologies. Competitive compensation and benefits are offered.

Requirements

• RN with a BSN degree OR ASN if you also have completed a microbiology course with lab (proof of completion will be required)
• Multistate License required and must be active and unrestricted (verified via Nursys)
• Minimum of 3 years of experience at the RN level within Emergency or Urgent Care settings
• Able to work a very regimented schedule with minimal flexibility
• 100% Remote, Structured Work-from-Home Position (dedicated, distraction-free workspace required)
• Must have a hard-wired (via ethernet cable) internet connection. Speed Test will be required as part of the hiring process
• Must be available evenings, nights, weekends, and holidays
• Full-time position with set schedules
• Experience working in a metrics-driven environment (handle time, QA audits, schedule adherence)
• Strong computer skills: Ability to toggle between multiple screens and applications while speaking with patients
• Comfortable with Microsoft Office Suite, EHR documentation, and telehealth platforms
• Empathy & Active Listening: Ability to connect with patients over the phone, identify emotional distress, and provide compassionate care
• Calm Under Pressure: Comfort handling high-volume, high-stress calls, including crisis management
• Adaptability & Problem-Solving: Quick thinking in fast-changing medical situations
• Active RN Compact License (must be in good standing)
• Ability to obtain licensure in all 50 states (FEFA LLC assists with this process)
• Must be a U.S. Citizen (Federal Public Trust Clearance required)
• Background Check & Drug Screening Required (as per federal regulations)

Responsibilities

• Triage & Assess: Evaluate patient symptoms via phone, chat, and video using evidence-based triage protocols
• Provide Immediate Care Advice: Offer appropriate self-care recommendations or escalate cases for urgent intervention
• Health Education & Counseling: Guide patients on medication use, medical conditions, and diagnostic tests
• Crisis Management: Handle mental health, behavioral health, and emergency triage calls with empathy and precision
• Documentation & Compliance: Accurately document all patient interactions in electronic health records
• Collaboration: Work alongside program and project managers as well as call center management to meet tight deadlines in a metrics-based environment
• Utilization & Resource Management: Navigate through and use several of the provided tech resources to gather and deliver the best advice per protocols

Preferred Qualifications

• Additional years of nursing experience in emergency care, triage, ICU, med-surg, or urgent care is highly preferred
• Previous telehealth, triage, or call center experience
• Proficiency in triage protocols
• Military/Veteran Healthcare Experience is highly desired
• Experience in Behavioral Health, Crisis Intervention, or Substance Abuse Counseling

Benefits

• Competitive salary
• Medical benefits
• PTO
• Holiday pay