Telephone Triage Nurse

Summary

Join BizForce as a Telephone Triage Nurse (TTN) and provide remote triage services to US-based patients. Conduct patient assessments via phone or software to determine the urgency of medical needs. This role demands strong clinical knowledge, excellent communication, and efficient triage call handling. You will conduct remote triage, offer health advice, direct patients to appropriate providers, and document interactions while ensuring HIPAA compliance. The position requires a US NCLEX and NLC, at least one year of clinical nursing experience, and proficiency in English. BizForce offers a rewarding and productive work experience for its employees.

Requirements

• Must have passed the US NCLEX (National Council Licensure Examination)
• Must have a valid US NLC (Nurse Licensure Compact), multi-state
• At least 1 year of clinical nursing experience, ideally with exposure to triage, emergency care, or telehealth nursing
• Proficient in English, with excellent verbal and written communication skills
• Strong clinical assessment and triage skills in a remote setting
• Compassionate and patient-centered approach with the ability to work in a fast-paced and high-pressure environment
• Ability to work independently with minimal supervision in a remote work environment
• Knowledge of healthcare regulations and privacy laws such as HIPAA
• Familiarity with Electronic Health Record (EHR) systems

Responsibilities

• Patient Triage & Assessment: Conduct remote triage via phone or telemedicine, following protocols to assess severity and advise on care (emergent, urgent care, non-urgent)
• Clinical Support: Offer health advice, recommend at-home care, and direct patients to appropriate providers, and collaborate with US onshore teams as needed
• Emergency Response: Recognize emergencies and advise patients to seek immediate care, prioritizing urgent cases
• Documentation & Record Keeping: Accurately document interactions and assessments in the provided software such as EHRs, ensuring HIPAA compliance