Territory Account Manager

Summary

Join Zimperium as a Territory Account Manager to drive revenue through new and existing customer opportunities. Reporting to the RVP - America Sales, you will act as a key liaison between Zimperium’s business development and support teams. This role involves guiding customers through onboarding, promoting product offerings, and aligning feature development with strategic goals. You will collaborate with internal teams and customers across time zones, building strong relationships with account leads and stakeholders. A passion for cybersecurity, experience with complex cross-functional integrations, and software development knowledge are essential. Location preference is on the West Coast.

Requirements

• 5+ years of account-based management in the SaaS or related technologies space
• Strong relationships at security focused VARs within the region
• Strong verbal and written communication, time management, organizational as well as presentation skills
• Comfort with a fluid, fast-paced environment
• Passion for problem solving with a roll-up-your sleeves demeanor
• Atlassian suite experience using Jira, Confluence, and others

Responsibilities

• Develop an understanding of all Zimperium products and features
• Plan, develop and report account metrics through software dashboards and other tooling
• Maniacal focus on pipeline generation (solidified process around identifying / prospecting stakeholders in target accounts
• Provide monthly updates to management outlining a standard set of performance metrics for each Account using software tools
• Represent the client perspective in internal strategy meetings , ensuring customer impact is considered during product planning and updates
• Act as a point of escalation for complex issues that require coordination across multiple departments or external vendors
• Support documentation and knowledge-sharing efforts by creating or updating client-specific onboarding guides, FAQs, and how-to content in collaboration with the support team
• Cultivate strong, positive relationships with customers and partners
• Identify opportunities for growing an Account with additional products and fulfill business processes to deliver them
• Provide LOEs and SOWs as needed per account
• Identify pain points in the customer experience and work to resolve issues at the account level
• Providing actionable recommendations to internal business, product, and technology teams
• Work closely with operations, sales, and business development teams to summarize

Preferred Qualifications

• The ability to create technical and operational documentation (SOWs, LOEs, technical workflows) for both technical and non-technical audiences is a plus
• Proficient in the understanding of MEDDPICC and impeccable SFDC hygiene