Territory Leader

Summary

Join Sandbox VR as a Territory Leader and lead, support, and drive success for our franchise and corporate-owned locations in the southeast region. Oversee the performance and growth of franchised units, provide strategic leadership for corporate stores, and ensure alignment between franchisees and corporate goals. This role involves managing day-to-day operations of corporate locations, supporting franchisees in business development, and maintaining brand standards. You will be responsible for a portfolio of 17 stores, including both corporate and franchise locations. This position requires strong leadership, communication, and analytical skills, along with experience in franchise management and multi-unit operations. Sandbox VR offers competitive compensation, benefits, and equity grants.

Requirements

• 3+ years of experience of franchisee management
• Experience with multi-unit management in a retail, hospitality, or entertainment environment, with a proven track record of success
• Strong understanding of franchising, including contract management, training, and franchisee relations
• Excellent leadership, communication, and interpersonal skills
• Ability to analyze financial data, develop business strategies, and drive operational improvements
• Willingness to travel frequently to franchise and corporate locations
• Strong organizational skills with the ability to manage multiple priorities and stakeholders

Responsibilities

• Support franchisees in business planning, financial analysis, and operational improvements to drive revenue and profitability
• Ensure franchisees comply with all contractual obligations, policies, and procedures
• Serve as the main point of contact for franchisees, offering guidance and support to ensure their operations run smoothly
• Assist franchisees with opening new locations, including onboarding, initial and ongoing training (as required), and setup
• Provide ongoing coaching and support on VR systems, customer service protocols, and operational best practices
• Conduct regular virtual or in-person check-ins with franchisees to ensure compliance with brand standards and identify areas for improvement
• Help franchisees troubleshoot operational or technical issues and liaise with corporate support teams for escalations
• Oversee franchisee marketing strategies, ensuring compliance with branding guidelines and maximizing regional brand visibility
• Lead and manage a portfolio of corporate-owned stores, ensuring operational efficiency and profitability
• Oversee the daily operations of corporate-owned VR centers, ensuring they meet company standards for customer experience, safety, and operational efficiency
• Manage corporate location budgets, staffing, and inventory to ensure profitability and smooth operations
• Lead and mentor store managers, providing training and development to build strong leadership within the corporate district
• Conduct regular site visits to assess operational performance, address challenges, and identify growth opportunities
• Collaborate with store managers to optimize scheduling, staffing, and resource allocation to meet customer demand
• Analyze performance data and work with the corporate team to implement strategies for improving customer engagement and revenue
• Collaborate with the training team to develop and refine training programs for both corporate staff and franchisees
• Partner with the finance team to ensure accurate financial reporting, forecasting, and analysis for both franchised and corporate units
• Lead efforts to align franchisees with corporate initiatives and ensure seamless execution of marketing campaigns, product launches, and promotions
• Conduct operational audits and provide feedback to both corporate and franchise teams, ensuring continuous improvement in processes
• Work closely with the corporate operations, marketing, and technical teams to stay updated on product developments, technical updates, and promotional strategies
• Relay feedback from franchisees and corporate managers to the corporate team, ensuring that insights from the field inform decision-making
• Act as a liaison between franchisees and corporate leadership, facilitating open communication and alignment on business goals
• Mentor and develop store leadership within corporate locations, fostering a culture of accountability and continuous improvement
• Provide feedback and recommendations to senior leadership on trends, opportunities, and challenges within both franchise and corporate store operations

Preferred Qualifications

Experience managing corporate-owned stores or multi-unit retail/restaurant businesses is highly desirable

Benefits

• 4% 401k match
• Significant equity grants in a rapidly growing organization
• Robust medical benefits
• Full remote work from any of our currently approved US states
• Generous internet & phone stipend
• $90,000 - $110,000 a year
• + bonus incentive plan