Remote Test Engineering Support Lead

Summary

Join the Test Engineering team at GFiber as a Lead on the Test Engineering Support team, responsible for Tier 2/Tier 3 support functions and covering all engineering verticals under Technology Operations and Product Strategy (TOP) Engineering.

Requirements

• Bachelor’s degree in Computer Science or Network engineering, or equivalent practical experience
• 10 years of industry experience with an internet service provider or supporting full-stack engineering in a similar environment
• 5 years of experience working in a lead support specialist role supporting central engineering functions in an ISP or related environment
• 5 years of experience leading teams
• 5 years of experience supporting a cloud native, full-stack including experience with Salesforce, Operational Support System (OSS), Portal, iOS, Android apps, and/or Zuora Billing systems

Responsibilities

• Debug, triage, and troubleshoot Tier 2/Tier 3 issues across all engineering verticals such as BSS, OSS, Portal, Mobile Apps, and billing
• Interface with field teams and provide timely updates on the issue, impact, engineering analysis, operational workaround, and the next steps to key stakeholders and execs
• Engage and run war rooms for all critical production issues until resolution
• Be the first line of defense for engineering and represent engineering in all post-mortem activities. Additionally, act as the point of contact for all business and UAT (User acceptance testing) activities
• Work in close collaboration with the Test and Development Engineering teams to mentor and guide them on customer found defects and workflows

Preferred Qualifications

• 5 years of experience with Test Engineering functions including automation experience with Java/JavaScript
• Experience with Test Engineering, Test-Driven Development (TDD), and testing
• Experience in hands-on debugging across a complex stack (e.g. API, SaaS, microservices etc.)
• Experience in team building, mentoring and building bench strength
• Experience partnering with technical and cross-functional stakeholders in resolving field and system reported issues
• Experience with written and verbal updates on providing escalation status, root cause analysis and resolution updates to technical, nontechnical, and executive leaders

Benefits

$167,000 - $245,000 + bonus + cash award + benefits