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Summary

Join TSA, an Australian-owned company specializing in customer acquisition and retention, as a contact center representative. Based in New Zealand with a full-time remote work setup, this role offers a competitive salary and Kiwi Saver. You'll receive comprehensive training, ongoing coaching, and development opportunities within a supportive team environment. The ideal candidate possesses strong communication and interpersonal skills, previous contact center experience, and a positive attitude. TSA encourages internal growth and provides a vibrant and rewarding work environment.

Requirements

• Possess strong verbal communication skills
• Have strong technical ability
• Possess strong interpersonal skills
• Demonstrate attention to detail and accuracy
• Have previous experience in a voice contact centre role, ideally in a complex industry
• Have previous experience in customer service

Responsibilities

• Deliver responses in a clear, confident, and professional manner
• Understand and interpret verbal communication
• Work with other departments to achieve a resolution for customers
• Maintain professionalism when dealing with internal and external consumers
• Work at pace and deliver to targets and SLAs

Preferred Qualifications

Have airline industry experience

Benefits

• Competitive Salary Package + Kiwi Saver
• Remote Work Set Up – full time working from your home office
• Comprehensive training, with ongoing coaching and development
• A vibrant and rewarding recognition program
• Fun, friendly and supportive team environment