Tier 1 Customer Support

Summary

Join ModSquad as a Customer Support Representative and enjoy remote work with flexible scheduling! Respond to customer inquiries via tickets for top eBook providers. The project hours, commitment, and hourly rate will be discussed during the interview. Excellent writing and problem-solving skills are essential, along with a helpful attitude and passion for books. Technical proficiency and the ability to communicate effectively are also crucial. This is a remote position, and a Chromebook is not sufficient for this role. Pay rates vary by client and are not negotiable.

Requirements

• Possess excellent writing and problem-solving skills
• Be a helpful, polite, and smart individual with a "Can Do" attitude
• Have a strong passion for books/storytelling and be eager to share that passion with users
• Be great at identifying technical issues and communicating those issues (and their solutions) effectively
• Be tech-savvy and able to pick up new tools/software easily
• Submit a grammatically correct and comprehensive application
• Not reside in California, Colorado, New York, or Washington

Responsibilities

Respond to customer inquiries via tickets

Preferred Qualifications

Experience in Customer Support

Benefits

• Remote work
• Flexible schedules