Cerbo EHR is hiring a
Tier 3 Support Specialist in Worldwide

Summary

Cerbo is a healthcare SaaS company looking for a Tier 3 Support Specialist to provide advanced technical assistance and support. The role requires deep product knowledge, excellent problem-solving skills, and effective communication with non-technical stakeholders.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
• Minimum of 3 years of experience in a technical support role, with a focus on troubleshooting complex issues and providing exceptional customer service
• Deep knowledge of the LAMP stack, proficiency with Linux, PHP, MySQL and JavaScript

Responsibilities

• Serve as the highest level of escalation for complex technical issues, investigating and resolving them in a timely manner to ensure customer satisfaction
• Collaborate with development team on identifying improvements to reduce ticket volume

Benefits

• Competitive compensation based on experience
• Health, dental and vision benefits
• 401(k) with matching company contribution
• Short-term disability & long-term disability insurance
• Paid Time Off policy
• Full suite of remote working tools and processes