Testronic is hiring a
Player Support Specialist

Summary

The job involves handling customer messages via online channels, identifying and assessing customer needs, and building relationships with customers as a Player Support Specialist. The ideal candidate should have passion for video-games, fluency in English (C1/C2), and be located in Belgrade or within 50 km of the city. Experience in customer support is beneficial but not mandatory. The company offers an international and multicultural environment, friendly teams, work from home, informal and casual environment, team buildings, private health insurance, and an English Levelling Test and online interview for candidates.

Requirements

• Passion for video-games
• Fluency in English (C1/C2)
• Location in Belgrade or within 50 km of Belgrade

Responsibilities

• Handling customer messages via online channels (i.e. chat, email) and providing appropriate solutions and alternatives, following up to ensure resolution
• Identifying and assessing customer needs to achieve satisfaction
• Building friendly relationships and trust with customer accounts through open and interactive communication

Preferred Qualifications

Customer support experience

Benefits

• International and multicultural environment
• Friendly and open-minded teams
• Work from home
• Informal and casual environment, far from corporate standards
• Team buildings
• Private health insurance