Trading Experience Executive

Summary

Join Midnite, a next-generation betting platform, as a Trading Experience Executive and power the day-to-day operations of the sportsbook. You will manage event offerings, settlements, and maintenance, collaborating with internal teams to ensure smooth operations. You will also work with Player Support to resolve sportsbook player issues, prioritizing a fair, seamless, and high-quality customer experience. This role is ideal for organized, detail-oriented individuals interested in learning about sportsbook operations, even those new to the industry. The position offers remote work within the UK, a competitive salary (£27,000-£35,000), and various benefits. Midnite is committed to creating a diverse and inclusive workplace.

Requirements

• Someone who puts the customer first and is passionate about delivering market-leading customer experiences
• Strong attention to detail and a methodical approach to solving problems
• Comfortable working across multiple tasks and shifting priorities
• A genuine interest in sports and sports betting. You don’t need to be an expert, but you should want to learn

Responsibilities

• Monitor and maintain the lifecycle of events and settlement outcomes
• Handle day-to-day operational queries from internal teams and escalate issues where needed
• Communicate directly with data and trading suppliers to raise and track any problems affecting the sportsbook
• Work closely with the Player Support team to resolve customer-facing issues relating to pricing, bonuses, bet outcomes, and settlement
• Identify repeat issues and help drive process improvements to reduce friction for players
• Support Trading and Product teams in delivering a stable, consistent user experience across key sports and events

Preferred Qualifications

• Experience in a sportsbook, trading, operations, or customer service role is preferred but not required
• Familiarity with settlement rules, bet types, and how sportsbook data feeds work is preferred but not required

Benefits

• Comprehensive health coverage: Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage
• Simplify life: Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child's nursery fees straight from your paycheck
• Work-life balance: Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life's most important moments
• Productive home office: We provide everything you need for a comfortable and ergonomic home setup, ensuring you're as productive as possible
• Flexible working: We embrace flexible working, allowing you to adjust your schedule when life's unexpected moments arise
• Latest tech made easy: With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost
• Exclusive perks: Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable
• Grow with us: Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development
• Transparent compensation: We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair
• Constructive feedback: We foster a transparent culture, encouraging individual feedback and review sessions to help everyone improve