VirtualStaff365 is hiring a
Training Coordinator

Summary

The job is for a Training Coordinator at a leading aesthetic technology provider in Australia. The role includes handling client training queries, supporting the online learning platform, organizing training sessions, and providing high-quality client support.

Requirements

• Previous experience in training coordination or a related field
• Strong understanding of online learning platforms and tools
• Proficiency in using Zoom and other virtual meeting platforms
• Excellent organizational and time management skills to manage schedules, bookings, and client communications
• Strong problem-solving abilities, particularly in troubleshooting technical issues on online platforms
• Exceptional verbal and written communication skills to effectively liaise with clients, educators, and internal teams
• Ability to communicate complex information clearly and concisely
• Experience in providing high-quality client support, ideally in a training or educational context
• Ability to manage client inquiries, resolve issues, and provide guidance on platform navigation
• Competence in general office administration tasks, including maintaining client records and managing communications
• Proficiency in using CRM systems like Highrise

Responsibilities

• Coordinate all aspects of inbound, outbound, and Zoom training sessions
• Provide client support for the online learning platform, The Education HUB
• Assist clients with training queries, access, navigation, and troubleshooting on The Education HUB
• Ensure training is organized effectively and runs smoothly for Dermal Educators and clients
• Communicate training requirements and journeys to clients
• Respond to training inquiries promptly
• Monitor and manage training class numbers, liaise with the Education Manager, and communicate with clients about training models
• Promote and manage the Travel Rebate program for clients
• Plot and manage Dermal Educators' schedules in the Training Calendar three months in advance
• Communicate with clients about training cancellations or rescheduling
• Issue Training Certificates and monitor Competency Checklists
• Update and maintain organized client communications and feedback in Highrise
• Schedule and manage Zoom sessions and ensure no conflicts
• Assist clients with enrolling in inbound training and manage workshop schedules
• Promote inbound training and manage outbound training logistics, including travel arrangements for Dermal Educators
• Enroll clients in relevant Education HUB modules and assist with navigation
• Troubleshoot issues and support clients using The Education HUB
• Monitor student messages and issue Training Certificates promptly
• Provide high standards of client support in line with the company’s mission to 'Make People Feel Wonderful
• Understand departmental practices to assist in filtering calls and directing inquiries
• Contribute to team meetings and improve protocols
• Maintain accurate client details in Highrise
• Assist with general inquiries and perform additional tasks as required

Preferred Qualifications

Relevant qualifications in training, education, or business administration are preferred but not mandatory

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Paid leave
• Christmas Bonus