Training Developer and Coordinator

Summary

Join Snowplow as a Training Developer & Coordinator and play a pivotal role in enhancing customer onboarding and training experiences. You will design and develop best-in-class training materials, both online and in-person, to ensure customers effectively utilize Snowplow products. This role demands a deep understanding of the Snowplow product and the broader tech landscape, along with excellent organizational skills and a target-driven mentality. You will collaborate with various stakeholders, manage multiple projects, and meet tight deadlines in a fast-paced environment. The ideal candidate possesses significant experience in a similar role, strong emotional intelligence, and a passion for delivering exceptional user experiences. Snowplow offers a competitive compensation package, including unlimited PTO, flexible working arrangements, and comprehensive benefits.

Requirements

• This isn’t new: You have significant experience in a similar role, including developing online and in person training materials
• A techie at heart: You don’t need to be an engineer, but you need to be excited about working in a tech company and explaining technical topics
• Targets and deadlines? No problem, you got this: This role requires you to juggle lots of pieces of work, stakeholders, tight deadlines, risks and results with all the change and ambiguity that comes in a fast-growth business. Great organisation skills and a target-driven mentality are key so that you’re able to meet all expectations
• There is a nice way to do everything: You possess high emotional intelligence and are deeply empathetic to both customers and your colleagues. You have a passion for quality and enjoy delivering great user experiences

Responsibilities

• Make our training best-in-class: Onboarding is the most critical part of a customer’s life with us. You’ll be building a model that will be used by all of our customers to learn and expand their use of our products. Their training continues as they do more and more with our products, and most of that is done on their own terms so training is a critical part of plans
• Train: We have team members who train on the advanced topics, but there will be cases where we would look to this role to train online or even in person. While this will be rare, it will be important context for building the programs

Benefits

• A competitive package
• Unlimited PTO
• Flexible working
• 401k
• Medical, dental and vision insurance
• Mental health support
• MacBook and home office equipment allowance
• Short & long term disability insurance