Clipboard Health is hiring a
Training Manager

Summary

The Training Manager will develop and implement comprehensive training programs for various levels within the organization, focusing on customer service excellence and operational efficiency. This role requires 2+ years of experience in leading a global team, 2+ years of experience in working cross-functionally with technical and non-technical teams, and 3+ years of experience in a training management role in a call center or customer service environment.

Requirements

• 2+ years experience in leading a global team
• 2+ years experience in working cross functionally with technical and non-technical teams
• 3+ years of experience in a training management role in a call center or customer service environment
• 2+ years of experience in content development and instructional design
• 2+ years experience with e-learning platforms and training management systems
• Proficiency in Google Suite and other relevant software tools
• Experience in developing and implementing training programs in a customer service or call center environment
• Strong leadership skills with the ability to manage and motivate a team
• Excellent written and verbal communication skills
• Strong analytical skills, with the ability to interpret data and make data-driven decisions
• Ability to create engaging and effective training materials and presentations
• Demonstrate the ability to manage multiple projects and priorities in a fast-paced environment
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels
• Adaptable and flexible, with a commitment to continuous improvement
• Bachelor’s degree in Education, Human Resources, Business, or a related field; relevant certifications are a plus

Responsibilities

• Develop and implement comprehensive training programs for various levels within the organization, focusing on customer service excellence and operational efficiency
• Lead and manage a team of training specialists, providing guidance, mentorship, and performance evaluations
• Collaborate with department heads to identify training needs and develop customized training solutions
• Oversee the creation and maintenance of training materials, including manuals, e-learning modules, and workshops
• Ensure training programs are aligned with the company’s goals and objectives, and meet customer satisfaction metrics
• Continuously assess the effectiveness of training programs through feedback, surveys, and performance metrics, and make necessary improvements
• Monitor the progress of new hires during their initial onboarding period and provide support as needed
• Provide regular updates and reports to senior management on training activities, outcomes, and areas for improvement

Benefits

Not specified