Training & Support Specialist

Summary

Join I STA Personnel Solutions South Africa as a CentralReach (CR) Training and Support Specialist. This remote role, open to South African citizens only, requires working EST hours (9 am to 6 pm EST). You will train staff on the CentralReach system, provide technical support, and act as a liaison between staff and system administrators. A minimum of one year of hands-on CentralReach experience is required, with experience in a support or training role preferred. Excellent communication and organizational skills are essential. You will develop training materials, troubleshoot system issues, manage user access, and collaborate with clinical and administrative teams to optimize workflows.

Requirements

• Minimum of 1 year of hands-on experience using CentralReach (at either user or administrator level)
• Excellent communication and interpersonal skills, with the ability to translate complex technical information into clear, accessible language
• Strong organizational skills and attention to detail
• Comfortable working independently and managing multiple priorities
• Tech-savvy, with the ability to quickly learn new tools and platforms
• A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory
• A reliable power backup solution is required to manage load shedding and power outages

Responsibilities

• Develop and deliver comprehensive onboarding and ongoing training sessions on the CentralReach platform for staff at various levels
• Create user-friendly training materials, guides, and SOPs for CR functions
• Provide timely, day-to-day support to CR users via email, video calls, or in-person (as applicable)
• Troubleshoot system-related issues and questions and escalate to CentralReach support when necessary
• Assist with the onboarding and offboarding of users, including maintaining accurate user roles, permissions, and access levels
• Monitor system usage and identify opportunities to improve workflow efficiency
• Work closely with clinical and administrative teams to ensure CR workflows support operational needs
• Keep up to date with new CR features and updates, and relay relevant changes to users
• Collect feedback to continuously improve training materials and system processes

Preferred Qualifications

Prior experience in healthcare, behavioral health, or ABA settings is a plus