Remote Trust and Safety Analyst

Summary

The job is for a Trust & Safety role at Clipboard Health, a fast-growing tech startup revolutionizing the healthcare talent market. The role involves managing safety incidents, developing safety initiatives, and leading cross-functional collaboration. The company is diverse, inclusive, and remote with a global team.

Requirements

• At least three years experience in a customer facing role
• Exceptional written and verbal communication skills
• Ability to launch policies and features to enhance platform safety
• Ability to manage multiple cross-functional projects
• Possess an ‘I can handle anything’ mentality and extremely sound judgment in ambiguous situations
• Ability to identify potential risks and effectively diffuse situations
• Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals and mission of both Trust & Safety and Clipboard Health
• Self-motivated, able to work independently, and stay organized
• Strong attention to detail, and the ability to identify patterns of behaviour and indications of abuse
• Ethical and unbiased integrity and decision-making abilities

Responsibilities

• Directly engage with customers on both sides of our marketplace while investigating safety incidents
• Manage and maintain communication on multiple platforms to effectively solve incidents at Clipboard Health’s partnered facilities
• Deliver high quality service, while providing satisfactory resolution to the most challenging cases
• Identify unreported safety issues, and classify them accurately within the incident tracker
• Develop safety initiatives and tools to help keep our customers safe and reduce overall incidents
• Drive forward the development of safety tools and features for customers
• Drive policy for norms within the marketplace, and new policies to address known and unknown safety issues
• Lead cross-functional collaboration with customer support, operations, product, customer success, and legal
• Evaluate safety and compliance risk, and develop strategies to address gaps
• Develop metrics for measuring Trust and Safety success
• Monitor and report on safety and compliance metrics as well as analyze trends in safety data to come up with solutions that address safety incidents
• Drive continuous efforts to improve incident reporting process

Preferred Qualifications

• 3-5 years in Trust & Safety or Risk Management
• Ability to leverage statistical tools and techniques to analyze, interpret, display, and present data