Tutor Operations Specialist

Summary

Join Varsity Tutors as a Tutor Operations Specialist, supporting applicants, managing session catalogs, assisting the customer success team, and assigning tutors. This fast-paced role requires adaptability, problem-solving skills, and a passion for education. You will screen candidates, update course inventories, match students with tutors, and manage schedules. The position is fully remote, based in Chile, and offers a competitive hourly rate. Success in this role demands strong organizational skills, attention to detail, and proficiency in data entry and fulfillment processes.

Requirements

• Level B2 English proficiency
• Experience with data entry and fulfillment processes (catalog or account updates, inventory management, scheduling)
• Experience with Google documents
• Strong analytical and problem-solving skills
• Comfortable performing all job responsibilities on a laptop or computer
• Able to perform basic technical troubleshooting with work equipment
• Highly adaptable to change and thrives in a fast-paced environment
• Self-starter with exceptional attention to detail
• Excellent time management and organizational skills. Ability to work independently
• Ability to multitask in a dynamic environment where priorities change quickly
• Willingness and ability to quickly learn business practices, policies and procedures
• Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT
• High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
• A quiet work environment that promotes focus

Responsibilities

• Support Tutor Applicants and Tutor Onboarding
• Screen candidates for tutor, group instructor, and educator roles (all independent contractors)
• Assist the tutor-setup process in the tutor marketplace including supporting applicants via phone, chat, email, and even video if necessary
• Update our Digital Inventory of Institutional Sessions and Courses
• Conduct data entry, registration, and enrollment activities for school district accounts
• Add new courses to digital inventory and providing ongoing maintenance of this inventory
• Set up sessions in catalog based on client (school system or parent) or course requirements following checklists and documented processes
• Assign Tutors to Tutoring Sessions
• Match students with experts for one-on-one instruction and classes, following document processes and checklists
• Assist tutors with questions about opportunities via phone, chat, email, and even video if necessary
• Contact tutors directly about specific sessions or to verify their knowledge or availability via phone, chat, email, or even video if necessary
• Support Institutional and Course Schedule Changes
• Partner with parents to identify and assess student’s needs to implement the appropriate tutoring support
• Audit tutoring sessions to determine compliance with individual school requirements
• Manage course participants, cancellations, and credits
• Schedule meeting links for courses when necessary
• Other work as directed

Preferred Qualifications

Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree

Benefits

• Competitive Hourly Rate ($9.50/hr USD)
• Full-Time Position (40 hours per week)
• Fully Remote Position
• A once-in-a-lifetime opportunity to help transform how the world learns!
• A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture