Underwriting Associate

Summary

Join Coalition, a leading Active Insurance provider, as our second Underwriting Associate in Australia! Based in Australia, you will provide exceptional customer support to brokers and policyholders, facilitating the underwriting process for our innovative cyber insurance offerings. You will be responsible for answering inquiries, educating brokers on our products, and performing administrative tasks. Success in this role requires strong customer service skills, excellent communication, and a positive attitude. Career progression within the insurance industry is encouraged. Coalition offers a remote-first work environment and a comprehensive benefits package.

Requirements

• Prior experience in a customer support/customer service role and/or a strong desire to learn
• Excellent interactive and communication abilities, both written and verbal, especially in broker-facing roles or similar (e.g. channel sales)
• Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
• Incredibly positive attitude
• Aspiration to develop a career in the insurance industry

Responsibilities

• Answering inbound questions and requests from insurance brokers and current policyholders over email, live chat, and (much less frequently) by phone
• Ensuring brokers and current customers receive the assistance they need from Coalition’s underwriting, business development, security, and claims teams
• Educating brokers on Coalition’s cyber insurance products, as well as how to use both our online quoting platform (for brokers)
• Performing administrative insurance functions to keep our growth engine running, including entry of manual submissions, provision of Certificates of Currency, and policy date changes
• Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Preferred Qualifications

• Experience with Zendesk
• Prior insurance experience

Benefits

• 100% medical coverage, including out-patient and emergency care
• 20+ paid holidays
• 12% employer pension contribution
• Annual home office stipend
• Mental & physical health wellness programs
• Competitive compensation and opportunity for advancement