Experian is hiring a
User Experience Analyst

Summary

Join Experian as a GenAI Tools Adoption Specialist to provide ownership of user experience for workplace productivity tools, establish education and training programs, and facilitate community of practice. Report on usage and adoption, participate in project meetings, and address GenAI queries from users.

Requirements

• Familiarity with the Enterprise Microsoft portfolio, specifically M365, Teams, Outlook and how Copilot and other GenAI capabilities are embedded into them; stay informed about the Microsoft Roadmap of upcoming enhancements to their products and services
• Make GenAI tool recommendations that align to Experian use cases for users
• Build business relations with colleagues within the business to promote Digital Workplace and GenAI capabilities

Responsibilities

• Provide ownership of the user experience for using workplace productivity GenAI tools at Experian
• Establish, develop, and aid in delivery of end user education/training programs for generative AI solutions
• Assist in establishing and monitoring the request and provisioning process for GenAI capabilities, considering risk, legal, compliance and other constraints and standards
• Hosting IT Clinics, pilot sessions, office hours, and other forums aimed at driving the usage of and adoption of these tools by users who seek to benefit from using them
• Establish and facilitate a community of practice for workplace productivity GenAI Tools through which users can share their learnings and best practices, weigh in on the direction of implementing new features, and more
• Report on usage and adoption, and establish goals by which we will measure the success of our adoption efforts
• Participate in project meetings for GenAI and weigh in on the user experience, find ways to improve
• Address GenAI queries from users in multiple employee-facing forums

Benefits

• Medical insurance
• Life insurance
• Dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program