User Experience Coordinator

Summary

Join Omada Health's UX team as a UX Coordinator and provide operational support across design, content, and research. You will partner with the UX researcher, manage research logistics, and coordinate team projects. Responsibilities include managing research recruiting, working with stakeholders on surveys, evangelizing member research, analyzing processes for improvement, and partnering with content and clinical teams. The role requires strong attention to detail, project management skills, and communication skills. Growth potential into UX Operations or UX Research is possible. Omada offers a remote-first culture, flexible time off, and a comprehensive benefits package.

Requirements

• Exceptional attention to detail
• Strong project management skills: You can build and execute a project plan
• Strong communication and writing skills
• Displays initiative; works both independently and collaborates well with a team to get things done
• 3+ years of experience working as a user research coordinator, project manager, research manager, UX research or UX ops roles, product ops, other coordination / operations roles
• Loves working with technology and learning new tools and capabilities

Responsibilities

• Manage UX research recruiting: identifying appropriate participants; handling scheduling and communication with research participants and internal teams; distributing incentives
• Work with internal stakeholders to build and manage surveys and unmoderated tests
• Evangelize member research through ownership of our research repository and organizational communication
• Analyze processes across content, design, and research to identify opportunities to streamline and improve how we work
• Partner with our content and clinical teams to support curriculum implementation
• Manage contractor budgets, ensuring timely submission of invoices
• Facilitate UX Team rituals and culture
• Coordinating weekly team meetings
• Supporting with offsite planning
• Contractor management
• Managing content approval processes
• CMS management and content uploading

Preferred Qualifications

• Experience writing SQL
• Experience working in regulated industries (ex. Healthcare, finance)
• Interest or experience in copywriting and editing
• Experience working with Content Management Systems

Benefits

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Two giftable Omada enrollments per calendar year
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions