Help Desk Administrator

Summary

Join Celtic Bank as a Helpdesk Admin and provide essential IT support, resolving technical issues, and ensuring smooth IT operations. You will diagnose and troubleshoot problems, manage system upgrades, and maintain compliance with IT standards. This role involves collaborating with teams, conducting training, and staying updated on IT trends. The ideal candidate possesses a Bachelor's degree in a related field, 3+ years of experience, and strong analytical and communication skills. Celtic Bank offers a comprehensive benefits package.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• A minimum of 3 years of experience in IT support, preferably in a helpdesk role
• Strong knowledge of IT principles, frameworks, and standards
• Excellent analytical and problem-solving skills, with a keen eye for detail
• Strong communication skills, capable of effectively articulating technical information to both technical and non-technical audiences
• Proficiency in IT tools and technologies, such as operating systems, network diagnostics, and helpdesk software
• Ability to work collaboratively in a fast-paced, dynamic environment
• Well-organized, with the ability to manage multiple tasks and priorities efficiently

Responsibilities

• Respond to helpdesk tickets promptly and efficiently, providing technical support to resolve issues related to hardware, software, and network connectivity
• Troubleshoot and diagnose IT problems, identifying root causes and implementing effective solutions
• Install, configure, and maintain computer systems, peripherals, and software applications
• Manage user accounts, permissions, and access levels in accordance with company policies and security standards
• Conduct regular IT system checks to proactively identify and resolve potential technical issues
• Collaborate with IT and risk management teams to develop and implement effective IT strategies and solutions
• Conduct regular IT awareness training for employees to promote best practices and awareness
• Stay informed about the latest IT trends, threats, and technologies
• Coordinate with external partners and vendors to enhance our IT capabilities
• Participate in IT projects, from planning to implementation, ensuring alignment with overall IT objectives

Preferred Qualifications

CompTIA A+, or equivalent certification is highly desirable

Benefits

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA and FSA plans
• Holidays and paid time off requests
• Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)
• Hybrid work schedule available after initial training period in our Salt Lake City, Utah office – department and job requirements will determine eligibility