User Experience & Product Operations

Summary

Join Unit4, a people-centric company delivering enterprise software, as the Head of User Experience & Product Operations. Lead the integration of user-centered design and data-driven decision-making into the product development lifecycle. Embed user research and discovery practices into the product management culture, ensuring every decision is informed by user needs and measurable outcomes. Implement and improve data-driven product processes, from roadmapping to launch. Manage UX leaders, guiding research and design strategy for seamless user experiences. Cultivate an environment where people feel empowered to succeed. This is a unique opportunity for a product-savvy UX leader to step into a broader leadership role, shaping how we discover, build, and scale products across our organization.

Requirements

• Experience in UX leadership covering both design and user research domains
• Proven success integrating user research and design thinking into agile product development
• Strong understanding of product operations, including planning, metrics, and process optimization
• Experience working in data-rich environments and using analytics to drive product decisions
• Excellent communication, facilitation, and cross-functional collaboration skills

Responsibilities

• Lead the integration of user research, usability testing, and discovery practices into product planning and execution
• Define the next generation of a design system that transforms where and how decisions are made, deep work is done and casual transactions are made nearly transparent
• Champion a customer-first mindset across design teams, ensuring that user work environment, goals, needs and priorities and mindfully
• Build scalable systems for continuous discovery, including customer interviews, journey mapping, and feedback loops
• Champion design thinking and human-centered design practices across the organization
• Establish and optimize product operations frameworks to support planning, prioritization, and performance tracking
• Develop and maintain standardized processes for roadmapping, OKRs, release readiness, and cross-functional collaboration
• Partner with Product, Design, Engineering, and Data teams to ensure operational alignment and executional clarity
• Define and implement metrics frameworks to measure product success, user engagement, and team performance
• Ensure product teams have access to the right data, tools, and insights to make informed decisions
• Collaborate with analytics and data science teams to embed quantitative insights into product discovery and iteration
• Lead and grow a team of UX researchers, designers, and product operations professionals
• Mentor team members and product operations managers on best practices in discovery, experimentation, user-centered design and product launch processes throughout the SDLC process

Preferred Qualifications

• Background in enterprise SaaS or platforms with complex user journeys
• Familiarity with tools like Productboard, Pendo, Figma, Dovetail, or similar
• Experience working with AI-powered products or platforms

Benefits

• A culture built on trust - giving you the freedom and autonomy to be successful
• Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being
• Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• A commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet
• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4