User Research Analyst

Summary

Join Visa as a UX Research Analyst and contribute to creating intuitive and accessible solutions for our core people platforms. You will conduct user research, analyze user behavior, and translate insights into actionable recommendations. Collaborate with product managers, developers, and stakeholders to ensure products meet user needs. This remote position offers the opportunity to shape the future organization and make a significant impact. The ideal candidate will have proven experience in UX research and strong analytical and communication skills. Visa offers a comprehensive benefits package.

Requirements

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Proven experience as a UX Researcher or similar role
• Strong understanding of quantitative and qualitative research methods
• Excellent communication skills, with the ability to clearly articulate design decisions and thought processes
• Proficiency in using UX research tools
• Strong analytical and problem-solving skills
• Empathy for the user, with a deep passion for understanding and advocating for their needs
• Ability to work independently and collaboratively in a team-oriented and fast-paced environment

Responsibilities

• Identify and recommend research needs at integral points of a product lifecycle
• Conduct and lead user research initiatives such as interviews, focus groups, surveys, and usability testing to gather insights about user behaviors and needs
• Analyze and synthesize research findings to develop user personas, problem statements, customer journey maps, and user flow diagrams
• Collaborate with UX designers and product managers to translate research insights into actionable design recommendations and product enhancements
• Advocate for the user throughout the design process, ensuring that our products are user-friendly, accessible, and enjoyable to use
• Stay up-to-date with the latest UX research techniques and industry trends, and share these insights with the team
• Create and present detailed and compelling reports that clearly communicate research findings and recommendations to stakeholders
• Influence product decisions by providing evidence-based recommendations and advocating for the user perspective
• Establish touchpoints for the product team to learn directly from end users
• Lead and participate in design thinking workshops

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 3+ years of professional experience conducting user research
• Bachelor's or Master’s degree in Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field or BA/BS and equivalent industry experience in a product-centric environment
• Proven experience in UX research, preferably in a tech or product-focused environment
• Proficient in using research tools such as UserTesting, Optimal Workshop, Hotjar, etc
• Strong organizational and project management skills
• A keen eye for detail and a passion for improving user experiences
• Experience working in an Agile development environment
• Familiarity with Figma, Sketch or coding languages like HTML, CSS, or JavaScript is a plus
• Experience with data visualization tools such as Tableau or Power BI
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
• Outstanding communication and interpersonal skills, with experience managing stakeholder relationships at all levels

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program
• Bonus
• Equity
• Remote position