Blueprint is hiring a
Customer Support Associate

Summary

As a Customer Support Associate at Blueprint, you will interact with customers via chat and email to deliver best-in-class support. Your primary responsibility is to assist Blueprint customers with all aspects of support, including clarifying questions, providing first-level resolutions, troubleshooting issues, and maintaining content in the online help center. Excellent customer service skills, a positive attitude, and at least 1 year of experience in a customer support role are required.

Requirements

• Excellent customer-facing communication skills
• A track record of great customer service
• A positive attitude, even when things get tough
• 1+ years experience in a customer support or related role, preferably with a software company
• Experience with support/messaging platforms (e.g., Intercom, Zendesk, HelpScout)

Responsibilities

• Respond to customer questions and support inquiries via email and chat
• Communicate with customers about support ticket status, timelines, and final resolution
• Manage support tickets based on urgency and customer needs
• Troubleshoot & reproduce reported and/or known issues
• Help to create and maintain content and documentation in Blueprint's online help center

Preferred Qualifications

Experience working with mental health providers and/or a clinical background is a plus

Benefits

• Competitive Salary
• Equity
• Full Benefits - Medical and Dental Insurance (Blueprint covers 75% of the premium for you and all dependents)
• Paid Maternal/Paternal leave
• Flexible vacation days, sick days, and work from home days
• Technology (hardware, software, reading materials, etc...) allowance